we Ride on
After 15 years, even the most well-oiled machine could benefit from a little tune-up. Introducing the next stop for Amtrak Guest Rewards®, where earning points is simpler, building them up is surer, and redeeming them is easier. In short, it’s everything you’ve always loved, only better engineered to fit your life.
There is no one way to ride—it’s about each member defining their own journey, whether commuting from downtown to downtown or traveling across the country.
”The benefits you get from a short number of rides is well worth it.“
Marie, member since 2008
”My favorite part of the program is being able to get free tickets pretty quickly.“
Patrick and Katie, members since 2010
”I like seeing at the end that I saved something, it’s a nice feeling.“
Rachel, member since 2010
”If I was going to be on the train, I might as well reap some benefits and get some perks.“
Trisha, member since 2011
”I really don’t know why I didn’t join Guest Rewards before.“
Ruben, member since 2009
What’s new for 2016
New Ways to Earn
Say hello to more qualifying point-earning bonuses: 25% for Business class and 50% for Acela® First class. Your Acela trip earns you a bonus no matter where you sit.
More ways to redeem
Now redeem points the same way you earn them—based on ticket price versus route or zones traveled. Plus, use your points more often with lowered redemption minimums–now starting at 800 points. We're also introducing redemptions for multi–ride tickets and monthly passes as well as improved account security using your PIN when redeeming points for Amtrak® travel with an agent by phone.
Book without blackouts
Going forward, there will be no blackout dates or Acela® time-of-day restrictions on redemption travel.
Your points will ride on
Now, it’s easier to keep your points from expiring since we’ll be expanding qualifying account activity to include both earning and using points versus just paid travel.
Use points and cash together
Coming later this year, we’re making it easier for you to redeem with a combination of points and cash—so you can spend less of both.
Long Live Your Points
Points + Cash
LET YOUR POINTS TAKE YOU FURTHER
You can use your points to easily redeem for a wide variety of travel options on Amtrak.com by selecting points instead of dollars when purchasing your ticket.
With free travel starting at just 800 points and over 500 destinations to choose from, the only question is—where will your points take you?
EARN EVEN MORE
Introducing the all-new Amtrak Guest Rewards® World MasterCard® credit card, which will now earn 3 points for every $1 you spend on Amtrak® travel. Plus you‘ll enjoy expanded earning opportunities, more powerful benefits and more robust card features.
GET A 20,000 BONUS POINTS OFFER
Frequently Asked Questions
Q: What is the "new" Amtrak Guest Rewards program?
A: Members now earn 2 points per dollar spent on Amtrak travel, plus a 25% point bonus for qualifying travel in Business class and 50% for qualifying travel in Acela First class. When redeeming points for Amtrak travel, the point cost for the trip is based on the ticket price. A number of new features have also been introduced including new ways to keep your points from expiring and the removal of blackout dates for redemption travel.
Q: When does the new program start?
A: The new Amtrak Guest Rewards program went into effect January 24, 2016.
Q: Are there blackout dates?
A: As of January 24, 2016, departure dates and times that were previously unavailable to the majority of members are now redeemable. Blackout dates may still apply to some offers and promotions, including One-Class Upgrade coupons and free companion fare coupons.
Q: Why do peak travel times require more points?
A: During peak travel periods when demand is high and capacity is limited, some departures are available at a higher point cost. Plan ahead to find the best prices and fares to meet your travel needs.
Q: Why is "No Price" shown when searching redemption travel?
A: During peak travel periods when demand is high and capacity is limited, some seats or classes of service may not be available for redemption. Amtrak Guest Rewards® members with Select PlusSM and Select Executive status may find expanded access to use their points for travel during those peak times. For best results, we recommend you log in to your Amtrak Guest Rewards account before searching for available itineraries.
Q: Are there changes to Select, Select Plus and Select Executive tier benefits?
A: No. The tier benefits and Tier Qualifying Points (TQPs) you’ll need to qualify for tier status have not changed. Additionally, new bonus points for Business class (25%) and Acela First class (50%) are Tier Qualifying Points.
Q: How do I prevent my points from expiring?
A: We’ve expanded qualifying account activity to include all point earning or redemption activity (including points earned with partners or promotions). So as long as your Amtrak Guest Rewards account shows point earning or redemption activity within 36 months, your points won’t expire. Amtrak Guest Rewards® MasterCard® cardholders’ points will not expire as long as the credit card account is open.
Q: What is new in how I earn points?
A: Members continue to earn 2 points per dollar spent on Amtrak travel. Additionally, we’ve added point-earning bonuses for Business class (25%) and Acela First class (50%) travel.
The 100–point minimum per trip has been eliminated while the minimum amount of points needed to redeem for travel has been lowered—now starting at only 800 points.
Q: What is new in how I redeem points?
A: Members now redeem points for Amtrak travel the same way they earn them—based on ticket price versus route or zones traveled. Children ages 2 – 12 redeem at 50% of the redemption cost of an adult ticket, when traveling with a full–fare adult (up to two children per adult traveling).
In order to serve you faster as well as to better protect your account, we now require members to use a PIN when redeeming with an agent by phone. Plus, coming this spring, you’ll be able to use the same PIN when redeeming for Amtrak travel in-station. A PIN will not be required when redeeming points for Amtrak travel on Amtrak.com. Click here to set your PIN now.
To find out how many points you will need to redeem for your next Amtrak trip, select points instead of dollars when booking your trip on Amtrak.com.
Q: Why do I need to create a PIN and how do I set mine up?
A: To provide you with prompt service and to better protect your account, as of January 24, 2016, we will require that all members set up a PIN to be used when redeeming for Amtrak travel with an agent by phone. You will be able to set up your PIN beginning January 24 by logging in to your account and visiting the My Profile section of My Account or by calling the Amtrak Guest Rewards service center at 1-800-307-5000. And coming this spring, you'll be able to use the same PIN when redeeming for Amtrak travel in-station.
A PIN will not be required when redeeming points for Amtrak travel on Amtrak.com.
Q: What fares do not qualify for point earning and redeeming?
A: As was previously the case, members may not earn or redeem points for Amtrak 7000-series Thruway services or the Canadian portion of joint Amtrak/VIA Rail Canada services. Additionally, discounted Amtrak fares (including Saver Fares, AAA discount, Senior Fares, etc.) are not redeemable.
Q: What about my reward trip that I have already reserved?
A: The new program rules take effect for any reward tickets booked on or after January 24, 2016. Therefore, reward tickets booked prior to January 24, 2016 will not be affected by the new redemption policy unless modified or canceled on or after this date.
Q: What is the policy if I need to cancel or modify my redemption reservation?
A: For complete details on canceling or modifying a redemption reservation, please see the 2016 Redemption Guidelines.
Q: Can I redeem for multi-ride tickets?
A: Yes, members are now able to redeem points for multi-ride tickets and monthly passes.
Q: How do I purchase a ticket with both points and money?
A: Coming soon, you’ll be offered a combination of points and cash during the booking process for tickets, so you can spend less of both. Until then, you have the option of buying points if you need to “top off” your account to get your next reward.